Case Procedures

This part of the toolkit will help you understand the different actions that you can take for a case. It applies to any type of case that you may work on such as a refugee status determination case. It goes through each stage of interaction with your client and explains what you should do.

The Legal Services Documents section lists the most important documents that you should use with each of your clients.

The Intake section details all aspects of this process. It begins with describing how to explain your organization’s role and learn about your potential client. Then, it discuses some considerations to keep in mind when you decide whether to take the case. Finally, it explains what to do if you decide not to take on a case and provides resources that you can give to that person.

The Case Action section discusses the various actions that you can take once you decide to work on a case. It begins by describing the necessary steps to go through to take on a case, and how to ensure that the new client is involved in strategic litigation if applicable. Then, it discusses different legal aid strategies that you can use to advocate for your client. Finally, this section describes how to conduct case follow-up and when to assess your client for psychological trauma.

The Close a Case section details some case closure protocols that you could implement in your office and it describes some issues to consider as you decide how to monitor the outcome of your cases.

The Referrals section discusses the importance of making non-legal referrals. It describes some issues to consider when deciding whether you will help your clients with resettlement petitions or other referrals. It also discusses how to find psychological support for your clients. Finally, it details how to build a referral directory, and how to create and use referral agreements.

To complete this training, click on each of the links above beginning with Legal Services Documents. After reading all of these sections, you should have a basic understanding of all of the different stages that a case can go through.