If you are unable to assist a client yourself, for reasons relating to capacity, mandate, conflict of interest or similar, it is useful to have Self Help Kits to hand. These Kits can be tailored to your context and shared with clients. Translating the kits into the relevant languages may also be helpful.
You should decide what level of input your organization will have when sharing the kits: will you run a workshop based on the kit, guiding groups of people through the process, or will you leave them to their own devices with the written materials?
The following Self Help Kits relate mostly to RSD appeals. You may find it useful to develop Self Help kits on other common types of cases that you see regularly in your office but are unable to assist.
- Appeal Self Help Kit
- Appeal Self Help Kit (Farsi)
- Self Help Kit: How to Write Your Statement for Your Refugee Status Determination (“RSD”) Interview with UNHCR
- Self Help Kit: How to apply to re-open your UNHCR refugee status file
The following additional materials may help refugees preparing their own cases to make sense of the RSD process: