Referral Agreements

Many organizations will already have established channels and referral mechanisms, such as forms requiring detailed information on client’s needs and justifications for attending to them.

It may be helpful to customize these processes (and potentially simplify them) by elevating the status of your organization with relation to the organization or agency to which you wish to refer clients. This cements a level of institutional trust and formalizes tailor-made procedures that are more in tune to refugees’ needs and the often urgent nature of their support requirements.

Drawing up a Memorandum of Understanding (MOU) with such service providers may be advisable in order to ensure coordinated assistance and referral procedures. Such instruments should lay out the information to be transmitted when referring cases, and time-frames.

You may wish to survey your clients’ needs, assess their profiles and analyze what services may be most prudent to prioritize for individualized outreach, relationship building and MOU elaboration.

Again, make sure you do not limit your consideration to refugee-specific service providers. Many organizations serving the population in general may be unaware of refugees’ situations and may not be averse to furthering their attention to this demographic.