Duty of Diligence

Under the duty of diligence, you have the obligation to obtain the best results possibly for your client. This refers to both the duty to thoroughly investigate the merits of a case, and to present the information in a way to obtain the best results possible for your client. The duty of diligence is also a duty to maintain proper records and an orderly case management system.

As a legal adviser you have a duty to:

  • Act responsibly
  • Obtain the best results possible for the client
  • Maintain regular access to UNHCR material and Country of Origin Information (COI)
  • Maintain filing and record systems