Under the duty of diligence, you have the obligation to obtain the best results possibly for your client. This refers to both the duty to thoroughly investigate the merits of a case, and to present the information in a way to obtain the best results possible for your client. The duty of diligence is also a duty to maintain proper records and an orderly case management system.
As a legal adviser you have a duty to:
- Act responsibly
- Obtain the best results possible for the client
- Maintain regular access to UNHCR material and Country of Origin Information (COI)
- Maintain filing and record systems