Knowledge management is important for refugee legal aid organizations to develop their legal aid program. In a field in which there is high turnover and volunteers do much of the work, there is a risk that not all knowledge will be preserved through handover practices. Therefore, your organization will benefit from setting up knowledge management systems that can be updated as lessons are learned, and important considerations that inform the legal aid program policies are documented.
Well-organized stores of information also help to ensure that high quality work is produced across the organization, and it will make everything that the legal advisors need to represent their clients easily available.
This section will discuss different types of knowledge management systems. The knowledge management storage section will discuss the types of knowledge that are related to the management of a legal aid program such as repositories for exemplary casework, storing policy information, and institutional memory. The client information retention section will discuss your duty to maintain client information and several strategies for storing the information. Finally, the database section will help you consider how to create a database for your office.