Monitoring and evaluating your legal aid program is important and it will help you understand the quantity and quality of your casework. It will also help increase your awareness of the cost required for each case, which will allow your organization to improve budgeting. Finally, legal aid program monitoring promotes case follow up. As your caseload grows, following up on cases can pose increasing challenges. Under the Nairobi Code, legal aid organizations have an ethical obligation to see cases through to completion. Monitoring and evaluating your work helps ensure that you fulfill that obligation.
This section provides an overview of monitoring and evaluation of legal services, guidelines on how to establish a system to monitor and evaluate legal services, as well as tools and mechanisms to facilitate this process. The How to Monitor and Evaluate Legal Aid module explains the steps involved in setting metrics and goals for monitoring and evaluating. It then describes several different ways to evaluate your progress towards those goals.
The Monitoring Tools and Mechanisms page has a list of tools and resources that may help you as you create and undertake a monitoring and evaluating plan.
The Guiding Practices in Legal Aid Monitoring and Evaluation page describes some best practices that you should follow when you monitor your legal aid program.
For a more in-depth overview of Monitoring & Evaluation, review Monitor and Evaluate Impact.