Monitoring Tools and Mechanisms

While the previous section provides an in-depth overview of setting up a system of monitoring and evaluation of goals, this section is intended to be a simple go-to section to quickly retrieve relevant tools and mechanisms introduced above.

Use the Monitor and Evaluate Impactpage (a sub-section of the “Operate & Manage” page) to gain a deeper understanding of the importance of monitoring and evaluating your organization’s impact.

The “Strategic Planning” should be utilized to understand how Monitoring and Evaluation fit into the broader plan of establishing and running a refugee legal aid organization. See the section “How To Monitor & Evaluate Legal Aid” for a step-by-step guide to structuring a monitoring and evaluation plan for refugee legal aid.

A Case Guide is a document used to define success by case type (RSD admissibility, RSD eligibility, wage withholding, etc.). The case guide will define the way in which each case outcome should be monitoring. See “Goal 2” in the “Establishing Common Goals” section on this page to understand the four categories of case outcomes to be used with case guides.

A Case Follow-up Procedure defines the different types of follow up that can be done in a case, and when such a follow up should be scheduled.

To understand methods of ensuring quality legal services, please review “Quality in Legal Aid.” You may find the following documents useful to guide you in establishing mechanisms for ensuring quality:

  1. Client Satisfaction Survey should be distributed to every client.
  2. Periodic focus group surveys can be utilized to understand specific organizational strengths and shortcomings.
    Improving Our Services
    Script-Legal Services Focus Group
    Focus Group Evaluation
  3. Legal Services Agreement  – This document can be used to formalize the agreement for your organization to render legal services to a client.
  4. Use the The Nairobi Code to ensure your team’s compliance with the international code of legal ethics.